You may change your details at any time by advising us in writing via email. All information we receive from our customers is protected by our secure server. lindenclinicalpsychologypsychology.com.auau’s secure server software encrypts all customer information before it is sent to us. Furthermore, all customer data collected is secured against unauthorized use or access. Credit card information is not stored by us on our servers.
STORAGE AND SECURITY OF YOUR INFORMATION
We receive and store information you enter on our website or give us in any other way from time to time. You may provide basic contact information such as your name, phone number, address, and email address to enable us to send information or process your product order and we may also collect additional information at other times, including but not limited to, when you provide feedback, change your content or email preferences, respond to a survey, or communicate with our administration team.
We may use personal information collected from you for the purpose of providing you with direct marketing material, updates regarding our website and information in the form of a newsletter. This will only apply if you have registered or subscribed to such publications by registering your details with us. However if you wish to cease receiving any such information you may let us know either by email or unsubscribing at any time and your request will be actioned immediately.
Individual profile and company details are not used for any other purpose. Details are only supplied to a third party supplier when it is required by law, for goods or services which you have purchased or to protect our copyright, trademarks and other legal rights.
We respect the privacy of our online visitors. We may collect information on or through this website that can personally identify you. For example, we collect personally identifiable information which you volunteer to us to respond to visitor questions and comments about us and our products and services, and to mail e-newsletters (“Personal Data”).
We will use all reasonable means to protect the confidentiality of your Personal Data while in our possession or control.
DISCLOSURE OF YOUR INFORMATION
We may from time to time need to disclose certain information, which may include your Personal Data, to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request. Also, we may use your Personal Data to protect the rights, property or safety of lindenclinicalpsychologypsychology.com.auau, our customers or third parties.
If there is a change of control in one of our businesses (whether by merger, sale, transfer of assets or otherwise) customer information, which may include your Personal Data, could be disclosed to a potential purchaser under a confidentiality agreement. We would only disclose your information in good faith and where required by any of the above circumstances.
We do not and will not sell or deal in personal or customer information. We will never disclose your personal details to a third party except the necessary information required by providers of products or services you have purchased or to protect the rights, property or safety of lindenclinicalpsychology.com.auau.au, our customers or third parties or if required by law.
We may however use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and to assist it in meeting customer needs generally. In addition, we may use the information that you provide to improve our website and services but not for any other use.
We strive to ensure the security, integrity and privacy of personal information submitted to our website, and we periodically update our security measures in light of current technologies.
SOCIAL MEDIA POLICY
As a Clinical Psychologist registered with AHPRA, I have certain rules and ethical obligations when conducting myself on the Internet. This information will outline my social media policy and how you may expect me to respond to any interactions between us on the Internet, especially if you are, or have received therapy sessions with myself in person.
Friending and Following
I do not accept friend or contact requests from current or former clients on any personal social networking site under my name Nadene van der Linden (Facebook, LinkedIn, etc). I believe that adding clients as friends or contacts on these sites can compromise your confidentiality and our respective privacy. It may also blur the boundaries of our therapeutic relationship. If you have questions about this, please bring them up with me and we can talk more about it.
You are welcome to view my public Facebook, Twitter, or Instagram pages under Nadenev.thepychologyist, as I share my blog posts, psychology news, and professional updates in this forum. I have no expectation that you as a client will want to follow my blog, and you are welcome to use your own discretion in choosing whether to follow me. If you would like to discuss any of the this website’s content with me, you are welcome to bring it along to our sessions.
I will also not follow back any current or former clients on any social media forum. My reasoning is that I believe casual viewing of clients’ online content outside of the therapy hour can create confusion in regard to whether it’s being done as a part of your treatment or to satisfy my personal curiosity. In addition, viewing your online activities without your consent and without our explicit arrangement towards a specific purpose could potentially have a negative influence on our working relationship. If there are things from your online life that you wish to share with me, please bring them into our sessions where we can view and explore them together, during the therapy hour.
If you are a client and would like to contact me in between sessions, please do so via email or phone, further details can be found in the Contact Us tab. Please do not use social networking sites such as Twitter, Instagram, Facebook, or blog comments to contact me, as these sites are not secure and I may not read these messages in a timely fashion. Also, engaging with me this way could compromise your confidentiality. It may also create the possibility that these exchanges become a part of your legal medical record and will need to be documented and archived in your chart.
I prefer using email only to arrange or modify appointments. Please do not email me content related to your therapy sessions, as email is not completely secure or confidential. If you choose to communicate with me by email, be aware that all emails are retained in the logs of your and my Internet service providers. You should also know that any emails I receive from you and any responses that I send to you become a part of your legal record.
Use of Search Engines
I do not search for clients on Google or Facebook or other search engines.
Business Review Sites
The Australian Psychological Association’s Ethics Code states that it is unethical for psychologists to solicit testimonials from therapy clients: “Psychologists do not solicit testimonials from current therapy clients/patients or other persons who because of their particular circumstances are vulnerable to undue influence.”
If you happen to find my practice or website on review sites such as Yelp, Healthshare, Bing etc, please note that these listings are NOT request for a testimonial, rating, or endorsement from you as my client. Of course, you have a right to express yourself on any site you wish. But due to confidentiality, I cannot respond to any review on any of these sites whether it is positive or negative. I urge you to take your own privacy as seriously as I take my commitment of confidentiality to you. But you are more than welcome to tell anyone you wish that I’m your therapist or how you feel about the treatment I provided to you, in any forum of your choosing.
Thank you for taking the time to review my Social Media Policy. If you have questions or concerns about any of these policies and procedures or regarding our potential interactions on the Internet, please do bring them to my attention so that we can discuss them.